We offer a 30-day return policy, meaning you have 30 days from the date you receive your item to request a return.
To be eligible for a return, the item must be returned in its original packaging. This helps our team process your return smoothly. Please note that we may decline returns for paddles with severe damage.
To initiate a return, please contact us at info@spindoctorpickleball.com. Returns must be sent to the following address:
SpinDoctor Pickleball Returns 320 Adolphus Ave, Unit 703 Cliffside Park, NJ 07010
If your return is approved, you will be responsible for covering the return shipping costs. We’ll provide detailed instructions on how to proceed. Items returned without prior request and approval will not be accepted.
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or incorrect. We’ll assess the issue and work to resolve it promptly.
Non-Returnable Items
We do not accept returns on gift cards. If you have questions or concerns about a specific item, please contact us.
European Union 14-Day Cooling-Off Period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Exchanges
To get the item you want, we recommend returning the current item. Once the return is accepted, make a separate purchase for the new item (or we can credit you back for the difference in charge).
Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we’ve approved your return, please contact us at info@spindoctorpickleball.com.